SLA and proactive maintenance

•TRAC client support Prime Shift. 24/7 support on backbone network. (Option 24/7 support on clients).
•VMI provide services such as firmware updates as well as web portal updates.
•System availability of 99.9%+ concerning the backbone network calculated on a yearly basis.
•Individual units has normally a yearly availability of 99,85-100% depending on configuration, carrier, country and signal strength*
* In redundancy mode (wired and mobile) a TRAC client is expected to reach an availability of 99,95% + .